Design Service Terms


We encourage clients to provide us with a clear brief of their requirements and also collate clearly any subsequent amendments. This streamlines the design process. Therefore we state that this design service will normally include a defined number of author’s amends (see the packages here) at the design stage before final sign off.

Once we have received a brief, the design process normally takes between 8-12 weeks, dependent on the scale of project and your responsiveness to our work. Sometimes we can't start work immediately and will try and notify you of the expected delays, before the work starts and we take a design brief from you.

Once you receive the initial design proposal from us, we state that our design and technical implementation work on the website needs to be completed within 3 months. Where the project over-runs, as a result of a client not responding in a reasonable timeframe, the project will be considered ‘completed’ and we may need to charge additional fees to 're-open' the project. If you envisage you currently would have difficulty working to these timeframes, please let us know at the start of the process, and we can re-schedule the design work for a more convenient time.